What are the responsibilities and job description for the Night Auditor - Hotel Experience Required position at La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant?
Job Purpose :
The Night Auditor actsas a Guest Service representative and manager on duty during the nighttimehours including safety related function; performsthe audit as set forth by the property. All overnight staff answers to theNight Audit
Job Responsibilities :
- Enjoys working overnight.
- Ability to multitaskand assist in all hotel duties and switch focus.
- Stay productive at alltimes.
- Use critical thinkingand safety in mind at all times.
- Warmly interact withall guests, including in public areas and while completing guest requests andtasks.
- Responsible forproviding exemplary customer service in a friendly and professional manner.
- Maintain a safe andsecure environment for customers and employees while providing general safetyduties.
- Has a fullunderstanding of emergencies procedure and critical thinking.
- Promoting safety bybeing alert to observe, correct and report any hazards immediately and ina timely manner.
- Greet guests uponarrival / departure, check them in / out and provide them with any informationthey need to enjoy their stay.
- Respond to guestinquiries, concerns and complaints as needed and communicate such in the passon.
- Answer phones andplace reservations.
- Perform all auditprocedures as set forth by the Hotel and company, on a daily basis.
- Balance all receiptsand work performed during the audit shift.
- Prepare the frontoffice for the 'A' shift and reset day's business.
- Prepare guest bills for next-day checkouts andprocess reservation cards.
- Verify that all EODwork has been performed by other departments.
- Verify the status ofall wake-up call requests and ensure they are properly handled.
- Write accurate reportsand ensure all tasks are completed.
- Assist with in roomdining order.
- Assist withcleanliness and organization of Front Desk area.
- Assist with otherduties as needed and requested.
- Handling objects, products, and computer equipment.
- Basic computer skills to operate various propertymanagement and reservations systems, etc.
- Being passionate about people and service.
- Strong communication skills essential wheninteracting with guests and employees.
- Reading and writing abilities are used often whencompleting paperwork, logging issues / complaints / requests / information updates,etc.
- Problem-solving, reasoning, motivating and trainingabilities are often used.
- Have the ability to work a flexible scheduleweekends and / or holidays.
Job Skills :
Please visit our careers page to see more job opportunities.
