Demo

Hostess/Host

La Concha Hotel
Key West, FL Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 4/5/2025

**Now accepting applications for the opening team at Tropicado, El Dom and Perla at La Concha Key West

Core Responsibilities:
 Check restaurant for proper set up upon arrival.
 Obtain and assume responsibility for cash bank. Handle cash transactions accurately,
quickly, carefully and responsibly.
 Control guest checks to prevent loss, theft or mishandling. Follow proper procedures
with regard to check issuance and control. Collect payment from guest/server.
Accurately and efficiently count and give change to guest/server. Ensure correct
amount of cash is given on money transactions.
 Check MICROS machines to make sure they are set up to the proper menu. Have
complete knowledge of MICROS system (or register).
 Fill out floor plan by checking station rotation chart. Assign side work schedule on floor
plan. Post floor plan at host stand.
 Perform station opening duties.
 Warmly greet and acknowledge the guest in a friendly manner immediately upon their
arrival. Determine the number of guests in the party and seating preference.
 Anticipate guest needs, respond promptly and acknowledge all guests, maintaining
positive guest relations at all times.
 Provide guest with information on available food and beverage items. Suggest and sell
special items. Introduce food server. Inform server of any special requests, beverages,
etc.
 Promptly answer the telephone within 3 rings and respond appropriately to the needs
of the caller in a friendly and professional manner. In absence of room service server,
answer room service phone within 3 rings. Take order and ensure timely delivery of
room service order.
 Take reservations.
 Report any problems that may occur with service or a guest complaint to management.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
 Keep front entrance of restaurant and restaurant menus clean and presentable at all
times.
 Work in a cooperative and friendly manner with fellow associates.
 Practice a culture of guest service in all you do; promote courtesy, good will and a
positive attitude in each and every encounter.
 Perform any reasonable request as assigned or directed by management.

Core Responsibilities:
 Check restaurant for proper set up upon arrival.
 Obtain and assume responsibility for cash bank. Handle cash transactions accurately,
quickly, carefully and responsibly.
 Control guest checks to prevent loss, theft or mishandling. Follow proper procedures
with regard to check issuance and control. Collect payment from guest/server.
Accurately and efficiently count and give change to guest/server. Ensure correct
amount of cash is given on money transactions.
 Check MICROS machines to make sure they are set up to the proper menu. Have
complete knowledge of MICROS system (or register).
 Fill out floor plan by checking station rotation chart. Assign side work schedule on floor
plan. Post floor plan at host stand.
 Perform station opening duties.
 Warmly greet and acknowledge the guest in a friendly manner immediately upon their
arrival. Determine the number of guests in the party and seating preference.
 Anticipate guest needs, respond promptly and acknowledge all guests, maintaining
positive guest relations at all times.
 Provide guest with information on available food and beverage items. Suggest and sell
special items. Introduce food server. Inform server of any special requests, beverages,
etc.
 Promptly answer the telephone within 3 rings and respond appropriately to the needs
of the caller in a friendly and professional manner. In absence of room service server,
answer room service phone within 3 rings. Take order and ensure timely delivery of
room service order.
 Take reservations.
 Report any problems that may occur with service or a guest complaint to management.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
 Keep front entrance of restaurant and restaurant menus clean and presentable at all
times.
 Work in a cooperative and friendly manner with fellow associates.
 Practice a culture of guest service in all you do; promote courtesy, good will and a
positive attitude in each and every encounter.
 Perform any reasonable request as assigned or directed by management.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Experience:

  • Restaurant experience: 1 year (Preferred)

Ability to Relocate:

  • Key West, FL 33040: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16

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