East Austin Front of House Supervisor

Description

JOB SUMMARY:

The Supervisor plays an integral role at the East Austin Hotel.  They are responsible for overseeing daily functions and ensuring guests are receiving the standards of service expected by LCHG.  They are responsible for overseeing multiple culinary and beverage outlets at East Austin Hotel but, they will focus on the cashier’s counter at Sixth and Waller.  The supervisor will be responsible for both opening and closing shifts throughout the week.  They will be responsible for counting cash drawers, resolving conflicts, assisting staff when needed and attending to all needs of the guests. 

DUTIES AND RESPONSIBILITIES:

• Greet all guests to Sixth and Waller at East Austin Hotel
• Answer any questions guests may have regarding food and beverage at EAH
• Have advanced knowledge of all menus
• Assist guests with directions within the hotel and surrounding areas
• Proficient with the Aloha POS system – Adjust charges, add items and specials, process cash and credit transactions
• Issue receipts, refunds, credits and change
• Count money in cash drawers at the beginning and end of shifts to ensure amounts are correct.
• Balancing the cash register and generating reports for credit and debit sales.
• Proficient with table finding software (pucks)
• Sincerely engage with guests to make them feel welcome and comfortable
• Communicate professionally and respectfully with all employees  
• Have a thorough understanding of table numbers and positions
• Have a thorough understanding of EAH garage prices and policies and be able to explain them to guests
• Assist with training of new employees
• Complete all necessary opening and closing duties
• Resolving guest complaints

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Must be able to convey information and ideas clearly
• Must be able to evaluate and choose alternate courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
• Must communicate effectively with all levels of management
• Maintain high standards of personal appearance and grooming
• Maintain regular attendance
• Ability to establish and maintain effective working relationships with employees, customers and patrons
• Must be flexible to provide assistance to management team in a 24/7 operating environment 
• Must have reliable transportation

QUALIFICATIONS:

• Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required
• Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English

PHYSICAL REQUIREMENTS:

• Working extended hours may be required as needed
• Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
• Lifting (rarely) 20 – 25 lbs.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed.  I accept responsibility for knowing the modifications and/or changes in this job description.  I can perform the essential functions of this job as listed above, with or without reasonable accommodation. . I have entered into my employment relationship with Hospitality Parking voluntarily and acknowledge that there is no specified length of employment. Accordingly, either I or HP can terminate the relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.