Community Concierge and Talent Coordinator

To Apply

Please submit a resume and cover letter to hire@lacrossechamber.com.

About Us

Founded in 1868, the La Crosse Area Chamber of Commerce is a nonprofit membership association serving more than 575 businesses, nonprofits, and individual members through educational programming, networking opportunities, advertising, advocacy, and business growth. The La Crosse Area Chamber is led by an active Board of Directors and operates with a mission to elevate and strengthen the business community in order to enhance quality of life in Greater La Crosse.

The Community Concierge/Talent Coordinator serves as a contact for local employers regarding the recruitment, relocation, and retention needs of potential employees. The ideal candidate is personable, professional, and has a robust knowledge of Greater La Crosse and its assets. Duties include providing concierge services and community tours to individuals referred by employers. The CC/TC will work closely with Human Resource professionals and will build a robust network of community resources to help connect newcomers. CC/TC will report to the Workforce Strategies Director.

Essential Duties & Responsibilities

• CORE WORK: Through our First Friend Newcomer Connection Program, the Community Concierge/Talent Coordinator will serve as a main contact for individuals considering relocation to Greater La Crosse. This one-stop concierge service includes one-on-one meetings with prospective employees and their families, community tours, phone calls, emails, resource sharing, and ongoing follow-up communication as needed. Answer all questions that clients have. Connect new hire and accompanying family to desired local businesses, organizations, and activities that will help them integrate into our community.
• Build and maintain trusting relationships with businesses in the region, specifically Human Resource departments and managers who hire, to support their employee recruitment, relocation, and retention needs.
• Build and maintain trusting relationships with community partners who help welcome, connect, and acclimate newcomers.
• With sensitivity, make deliberate efforts to welcome and integrate those from diverse populations by strengthening relationships with local communities of faith, non-profits, cultural groups, and other organizations who support those from diverse backgrounds.
• Maintain a robust list of community resources and assets and share those with clients.
• Aid accompanying partners as they search for local career opportunities.
• Manage the preparation and distribution of welcome baskets.
• Aid the organization and implementation of social events that connect and support newcomers.
• Track data and activities for periodic reports to the Chamber Board and program sponsors.
• Over time, other duties may include assisting with various workforce-related initiatives, such as our Talent Attraction Campaign, relocation website, and related committees.
• Follow any other job–related instructions and perform any other job–related duties requested by supervisor.

Skills & Abilities - the candidate must possess:

• A strong working knowledge of and passion for the community and region
• Superior customer service skills – personable, good listener, patient, attentive, positive, empathetic
• Professional, respectful demeanor
• Sensitivity to and cultural competence in working with individuals from underrepresented identities
• Superb oral and written communicate skills
• The ability to develop and maintain strong community partnerships
• Excellent organization skills with accuracy and attention to detail
• Strong problem-solving skills and flexibility when reacting to change
• Self-motivation and effective multi-tasking
• A desire to be part of an organization that values service, people, integrity, responsibility, and teamwork
• The ability to equally take direction, work independently, and work in teams
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Google platforms
• Driver’s license, safe/reliable vehicle, and clean driving record

Additional Information & Notes

• Generally flexible schedule. Some evening and weekend work required
• Hybrid work environment

To Apply

Please submit a resume and cover letter to hire@lacrossechamber.com

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in La Crosse, WI 54601

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in La Crosse, WI 54601

Salary : $45,000 - $50,000