What are the responsibilities and job description for the General Manager position at La Dolce Vita Beverly Hills?
Call Mom is currently seeking a General Manager at their latest concept, La Dolce Vita, an acclaimed, upscale homage to the classic Italian-American restaurant.
Responsibilities:
-This role requires very heavy involvement in guest experience curation and reservations book management. -Ensures all guests are greeted warmly and hospitably, reviews the reservation book to ensure bookings are maximized and all “VIPs” are noted
-Develops and fosters guest relationships and clientele
-Responds to guest emails and phone calls in a timely manner
-Hire and properly on-board all employees
-Oversee training, coaching, discipline and termination of FOH staff
-Approves and submits daily and bi-weekly payroll
-Upholds service standards—including ordering supplies, repairs and equipment maintenance, sanitation, ticket times, food quality, customer-facing review sites and overall customer satisfaction -Liaises with Call Mom ownership with respect to outlet design aesthetics
-Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
-Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
-Maintain professional restaurant image, including restaurant cleanliness and maintenance, proper uniforms and appearance standards -Investigate and respond to guest complaints, both in-person and online, taking any and all appropriate actions to turn dissatisfied guests into return guests
-Investigate and respond to all employee complaints, referring to HR or ownership as needed
-Manage shifts which include: daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service -Conduct regular team meetings and administers counseling when necessary
-Physically tour and inspect the property on a daily basis, monitoring condition and cleanliness
-Comply with local, state and federal health department and labor standards
Qualifications:
-Maitre D’ experience is preferred
-Successful candidates will be energetic, poised and have a great sense of personal style
-Able to work nights, weekends and holidays
-High School diploma (bachelor’s degree preferred) and a minimum of 3-5 years of applicable restaurant and/or hospitality management experience
-Capable of setting priorities, planning, organizing, delegating, and controlling processes
-Flexibility and openness to change course according to the needs of the business
-Excellent communications and interpersonal skills
-Strong management, organizational, and data analysis skills
Salary Range $100-110k, Potential Bonuses, Paid Time Off, Employee Discounts
For consideration please submit a resume in PDF format.
Call Mom is an independent hospitality company that operates all of the food and beverage outlets at Graduate Seattle as well as Graduate Nashville, which includes White Limozeen (a highly acclaimed rooftop restaurant, pool, and bar), Cross-Eyed Critters Watering Hole (a karaoke bar featuring a trio of robotic musicians), and another Poindexter Coffee shop.
In Los Angeles, they are known for their award-winning cocktail and gaming bar, The Spare Room at the Hollywood Roosevelt (which was awarded “Best Hotel Bar in America” by Tales of the Cocktail), Los Angeles icon Genghis Cohen on Fairfax, and their all-day cafe concept, Winsome.
Salary : $100,000 - $110,000
