Call Center Regional Manager

With a rapidly growing sales team, we are looking for a charismatic, flexible, disciplined leader who will guide our inside sales team to success. The role ensures each sales representative is properly prepared and ready to satisfy our customers, every day. We pride ourselves in delivering the best customer experience, setting up our teams for success.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

Essential Duties and Responsibilities

• Help train, motivate, and provide inside sales support for a team of thirty or more sales representatives in a growth oriented, fast paced and team-oriented environment.
• Provides leadership, progressive coaching and counseling for all associates in sales concepts, principles and practices.
• Prepare call center sales agents to respond to customer questions and concerns and troubleshoot issues with services or products.
• Ensuring agents understand and comply with all call center sales objectives, performance standards, and policies.
• Answering agent questions regarding best practices or challenging calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center sales goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction and transaction sales

Key Success Measures

• Lead a team of thirty plus sales representatives to achieve sales targets (daily, weekly and monthly
• Maintaining a proven track record of personally delivering outstanding sales results
• Listen to calls to verify sales, ensure compliance and script adherence
• Provide feedback for improvement and identify improper communication that needs to be corrected
• Work with Team Leads to assist in coaching agents and developing future leaders
• Flag calls that can be used for training and coaching purpose

Skill and Experience Requirements

• Call Center Supervisory experience required (minimum 6 months)
• Proficiency with computer use, ability to quickly learn new software applications and manage phone systems
• Experience in managing call center KPI’s and workforce management
• Exceptional verbal and written communication skills.
• Ability to develop strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to remain calm and courteous under pressure and navigate tense situations.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Call center management: 3 years (Preferred)
• Management: 3 years (Required)
• Call center: 3 years (Required)
• Insurance sales: 1 year (Preferred)

Language:

• English and Spanish (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Work Location: In person

Salary : $50,000 - $70,000