Data Quality Specialist

POSITION:    Data Quality Specialist

DIVISION:     Legal – Compliance & Data

WHY JOIN US: 

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000 lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Data Quality Specialist is responsible for the timely and accurate collection, input, and correction of data as identified by LA Family Housing. This role includes overseeing, reviewing, and compiling reports to ensure the accuracy and integrity of participant files, electronic records, and program data and outcomes. The Data Quality Specialist is expected to have a high level of expertise in HMIS and is required to maintain the highest level of accuracy.

WHAT YOU'LL DO:

DATA QUALITY

• Maintain client information through data entry into program database/HMIS system to ensure accuracy for monthly, quarterly and annual contract reports.
• Ensure integrity of data, verifying information regarding data quality and data completeness.
• Research to identify the causes of inaccurate data, the resolution required, and execute the necessary data correction procedures in HMIS. This will also include executing the procedures developed by the Performance Team, in conjunction with the Data Manager and Data Unit.
• Assist the Data Manager and Data Unit in the research and resolution of data errors identified by the Performance team. Following organizational procedures, notify team members when resolution steps have been executed.
• Assist with program reconciliation on an ongoing basis.
• Work with Data Unit and Programs to ensure that regular data correction reports are sent and corrections are made in a timely manner.

COMPLIANCE

• Ensure HMIS data is supported by documentation in participant file for those items required by Data Team exit procedures.
• Provide support to Compliance Team, as needed.

OTHER:

• Attend agency and community meetings as directed by supervisor.
• Additional tasks, projects, and responsibilities as assigned by supervisor.

WHAT YOU'LL SKILLED AT:

• Proficient in constant electronic data entry.
• Possess exceptional written and verbal communication skills, demonstrating a customer service focus when interacting with internal teams and external contacts.
• Demonstrate initiative and sound judgment when handling unclear or questionable data, with the ability to derive intent from non-standard submissions.
• Manage multiple priorities and projects effectively within tight departmental metrics and deadlines, while also adept at handling conflicting priorities.
• Proficiency in Microsoft Programs such as Word and Excel.
• Exhibit keen attention to detail and strong organizational skills, valuing accuracy and quality of work. Collaborative team player within a cohesive team environment.

OTHER:

• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 5-10% of the time
• Use of personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule

WHAT YOU'VE ACCOMPLISHED:

• Associate’s degree in computer science, public administration or related field OR equivalent experience
• Minimum of two (2) years in data entry or administrative/clerical roles.

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.