Housing Navigation Manager

POSITION:           Housing Navigation Manager

DIVISION:            Programs – Housing Navigation 

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 13,000 people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

Program oversight, clinical development, administrative development, and outcomes of a Housing Navigation Team are some of the essential responsibilities of a Housing Navigation Manager. Working closely with other departments for purposeful coordination is a key component of the role. As a Housing Navigation Manager, you will be tasked with developing relationships with the Housing Authority, LAHSA, DCFS, DMH, community partners, and landlords. Additional responsibilities of this role include but are not limited to hiring and providing supervisorial oversight of Housing Navigators as well as oversight of program and team contract compliance, program effectiveness, evaluation, and reporting.

WHAT YOU’LL DO:

• Provides clinical and administrative individual supervision and guidance to team members
• Assists Assistant Directors and Director of Housing Navigation with the development and implementation of program procedures, policies, and protocols
• Responds to identified Participant concerns and grievances
• Facilitates Participant Wrap Meetings to review a household’s goal progress, needs, and barriers
• Intervenes and provides support to staff when participants are experiencing crisis, immediate need, or emergencies (e.g. child abuse reporting, assessing for suicidal or homicidal risks or threats, etc.)
• Documents all Participant interactions through case notes, using agency clinical documentation and HIPAA standards, and maintains timely, thorough, and accurate records for reporting purposes in HMIS database
• Ensures staff accountability to meet identified administrative deadlines and program deliverables
• Participates in agency Management Development trainings, and external opportunities to assist with professional, supervisory and leadership development
• Coordinates with Regional Coordinating Subcontractor Agencies and Partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements
• Communicates company goals, safety practices and deadlines to team
• Promotes team member adherence to company regulations and performance goals  

WHAT YOU’RE SKILLED AT:

• Knowledge of issues related to homelessness
• Able to work with diverse populations and persons with high acuity
• Self-motivated
• Professional, friendly, and succinct written and verbal communication skills
• Exceptional organizational skills
• Creative problem solving
• Able to manage multiple project timelines
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint)

WHAT YOU’VE ACCOMPLISHED:

• Two (2) years of social service experience
• At least one (1) year of relevant management experience
• Assigned Agency Management Courses can substitute required management experience for Internal Candidates
• Bilingual in English/Spanish a plus

OTHER:

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintains CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 60% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule
• Ability to work evenings, weekends and flex Fridays as requested
• Comfortable working in a pet-friendly environment

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Professional Development and Emergency Funds, Public Service Loan Forgiveness Program, Professional Development and Emergency Funds Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department. 

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.