Interim Housing Case Manager

POSITION: Interim Housing Case Manager 

DIVISION: Programs – Interim Housing 

LOCATION: Scattered Sites 

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000 people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Interim Housing Case Manager is responsible for assisting participants with assessing and connecting to community resources. The Interim Housing Case Manager is responsible for providing support and advocacy through crisis prevention and intervention, conflict resolution, and intensive case management. The Interim Housing Case Manager must be able to complete thorough needs assessments, maintain/obtain necessary documentation, and collaborate with various community-based organizations to achieve connection to services.  

WHAT YOU'LL DO:

• Assess participant needs and develop individualized plans to address goals, such as income, medical, mental health, substance use, education, childcare, and social support.
• Provide ongoing strength-based case management services and coordination with participants.
• Offer referrals, linkages, information, and support to connect participants with needed resources.
• Assist participants in obtaining necessary documentation for housing connections.
• Collaborate with internal and external providers to ensure effective care coordination.
• Maintain accurate records using written forms and HMIS/CHAMP.
• Conduct crisis and risk assessments, and develop safety plans as needed in consultation with supervisors.
• Provide crisis intervention and conflict management support when necessary.
• Follow mandated reporting guidelines, communicating with protective and emergency services as required, and completing follow-up documentation, including incident reports.
• Attend regular staff, agency, and community meetings as directed by supervisors.
• Stay informed about best practices and interventions related to Domestic Violence, Harm Reduction, Trauma-Informed Care, and the Housing First Model.
• Demonstrate flexibility in schedule and site locations, as needed for multiple sites.
• Additional tasks, projects, and responsibilities as assigned by supervisors.

WHAT YOU'RE SKILLED AT:

• Preferred experience in advocacy and case management
• Strong problem-solving abilities
• Exceptional time management proficiency
• Skilled in conflict resolution
• Excellent customer service aptitude
• Capable of providing crisis interventions
• Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Effective written and verbal communication skills
• Bilingual in Spanish/English is highly desired 
• Demonstrated leadership, teamwork, and independent work capabilities
• Strong organizational skills with a commitment to task and project completion

OTHER:

• Must be able to work a flexible schedule at multiple sites including evenings and weekends 
• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass a Pre-Employment Physical Exam
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 5-10% of the time (depending on assigned location/department)
• Use of a personal vehicle to travel between worksites and other locations is required 
• Must have and maintain a valid California Driver’s License and auto insurance in good standing

WHAT YOU'VE ACCOMPLISHED:

• At least one (1) year of relevant work experience 
• Experience in dealing with substance abuse, mental health, and crisis intervention desired

WHAT WE OFFER: 

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department. 

EQUAL EMPLOYMENT OPPORTUNITY 

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

FAIR CHANCE ACT 

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.