Patient Problem Solving Specialist

POSITION:       Patient Problem-Solving Specialist 

DIVISION:        Programs - Systems & Regional Planning 

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000 people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Patient Problem-Solving Specialist is an interval piece of coordination efforts within SPA 2 Coordinated Entry System (CES); This position will serve as a linkage between hospitals and homeless service providers, fostering relationships between organizations and facilitating transitions of care for people experiencing homelessness. This position will assess and refer high utilizers to ensure a service connection is made to an appropriate CES Access Site or Outreach Team. In addition, this position will work with internal departments and community partners to ensure that reconnections are made when necessary. The Patient Problem-Solving Specialist will provide technical assistance to hospital staff while ensuring that ongoing training and education on CES resources is provided.

WHAT YOU'LL DO:

• Cultivates strong, collaborative relationships with hospital partners.
• Trains and educates hospital staff on access to resources within CES as well as other relevant resources for people experiencing homelessness.
• Serves as a liaison between hospitals and community providers.
• Participates in hospital case conferencing and collaborates in problem-solving efforts for people experiencing homelessness.
• Provides problem solving interventions to people experiencing homelessness.
• Provides ‘on-call’ technical support to hospital staff as necessary.
• Assists in tracking participant’s homeless service connection and re-connecting to providers as necessary.
• Triages high acuity frequent hospital-utilizers and connect to CES staff as appropriate.
• Refers patients experiencing homelessness to CES Access Sites for assessment and service connection.
• Provides updates to homeless service providers who have participants entering hospitals
• Tracks metrics as assigned by supervisor.
• Documents all participant interactions through case notes using clinical documentation and HIPAA standards, and maintains timely, thorough, and accurate records for reporting purposes in HMIS database.
• Encourages hospital participation in appropriate CES collaborative meetings.
• Additional tasks, projects and responsibilities as assigned by supervisor.

WHAT YOU'RE SKILLED AT:

• Knowledge of homeless populations, systems and programs, specifically the Coordinated Entry System (CES)
• Knowledge of how hospital systems and CES interrelate and impact one another
• A thorough understanding of community resources available to individuals experiencing homelessness and how to access those resources
• Ability to work independently in the field and as part of a team in various settings as necessary
• Ability to build relationships with stakeholders
• Ability to present information thoroughly to a range of stakeholders
• Ability to demonstrate creative and solution-focused problem-solving skills
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based software

OTHER: 

• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 50% of the time
• Must have and main a valid California Driver’s License and auto insurance in good standing
• Use of a personal vehicle to travel between worksites and other locations is required
• Ability to wok a 9/80 work schedule

WHAT YOU'VE ACCOMPLISHED:

• At least two (2) years’ experience in a system coordination role preferred
• At least two (2) years’ experience in a hospital setting, medical setting, or health care patient advocacy role preferred

WHAT WE OFFER: 

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

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