What are the responsibilities and job description for the Cafe Manager position at La Farm Bakery?
Summary of Benefits:
- Medical Insurance
- Dental/Vision Coverage
- Long Term/Short Term Disability
- Employee Life Insurance and Accidental Death & Dismemberment
- Paid Time Off
- Other Great Perks (Free Bread, EAP, store discounts, meal discounts, free cooking classes)
Essential Duties:
- Team: Manage café staff. Promote a positive work environment that encourages engagement, motivation, and productivity. Manage and execute La Farm’s human resource system which includes recruiting, interviewing, hiring, coaching, training, and developing staff. Identify staff goals and objectives, set clear expectations and monitor.
- Partner with HR to address people issues. Always embody La Farm values through action, example and communication: Exceed Customer Expectations, Quality, Dignity,
- Community, Learning, Teaching and Innovation.
- Product: Develop new items, bring progressive approach, ensure product freshness, innovations, and new trends, and perform competitive checking. Ensure staff engages verbally with each customer and effectively sells through product quality and presentation.
- Sales and Service: Increase sales to meet and exceed company goals. Achieve sales, food cost and expense objectives. Maximize sales through café atmosphere, du jour features, and consistent product quality and presentation. Ensure superior standards of customer service and act as Brand Ambassador.
Other Essential Duties:
- Assist General Manager in directing, controlling, and executing bakery operations to La Farm systems, policies, and procedures.
- Manage labor schedules to ensure objectives are met for café.
- Plan quarterly café du jour features and communicate to staff how to execute plan.
- Enforce staff training and certifications completed according to specified manuals and/or checklists.
- Create new products.
- Ensure system execution and ticket times are met and/or beat.
- Oversee bake/prep/utility.
- Ensure overall unit safety and sanitation goals and policies.
- Maintain grade “A” or better by beating health and sanitation inspection standards.
- Oversee overall café atmosphere including lighting, music, and cleanliness.
- Complete food and beverage holiday planning system: six months of holiday menus, production schedules, accurate recipe execution and holiday recaps.
- Oversee repair and maintenance of facility.
- Order food products.
- Uphold company standards and policies for opening/closing.
- Ensure safe working conditions and comply with all laws.
- Address and manage staff questions, grievances, and concerns; elevate to senior management as needed.
- Ensure accuracy of reporting (sales, production schedules, waste sheet, ticket times,
- and facility R&M).
- Forecast, oversee, and manage food/product costs, labor costs, and other controllable costs (including smallwares & cleaning supplies) of unit operations to adhere to budget while increasing productivity and efficiency.
- High level of cash handling and safe access.
- Other Duties: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.
Experience, Knowledge, Skills, and Abilities:
- Previous food service management experience.
- Analytical ability and math proficiency to monitor profitability, process and analyze financial information of daily operations.
- Demonstrate Microsoft Excel and Word proficiency.
- Ability to solve business related problems quickly and efficiently.
- Excellent organizational skills (detail oriented, goal oriented, follow through).
- Great relationship building skills and demonstrated positive demeanor as a team player.
- Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
- Ability to work in fast paced environment and multitask.
- Flexibility required: Weekends required, holiday work required, two days off (not consecutive).
- Strong verbal communication skills.
- Ability to develop constructive and cooperative working relationships with others.
Essential Physical Demands:
- Ability to bend and lift 50 lbs.
- Ability to stand on feet for long periods of time.