Club Staff_WEST SENECA

Job brief

We are looking for a reliable Front Desk associate to work at the main entrance desk of our hotel. You will be the first to meet our guests, so the first impression of our hotel depends on your friendliness and efficiency.

The ideal candidate will be a smart and trustworthy individual capable of providing customers with a warm greeting and handling all incoming requests. In addition, you will be responsible to protect the hotel and its guests by monitoring who comes in and out of our premises.

The goal is to provide an excellent, over the top guest experience to increase our reputation and ensure sustainable growth.

Responsibilities:

• Welcome guests upon arrival and confirm reservations
• Check-in and Check-out Guests
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requests
• Understand guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel guests
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

Requirements

• Proven experience as front desk associate; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a guest-focused orientation
• High school diploma'

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 15 – 20 per week

Ability to Relocate:

• Buffalo, NY 14224: Relocate before starting work (Required)

Work Location: In person

Salary : $16