Operations Manager in Training_PUYALLUP-156TH

Job Overview
The Club Managers are dedicated to making the fitness experience at our clubs an exceptional one. They create a clean, fun and friendly environment by training and motivating their staff. They also generate revenue, keep a clean and well maintained club, all while providing great customer service. The opportunity is there to be promoted to higher management positions such as Member Service Manager, Area Manager and District Manager. They are full-time, receive paid vacation, full medical benefits, vision benefits and dental benefits. They are paid hourly, plus commissions, bonuses and receive a complimentary membership.

Responsibilities
- Develop and implement operational strategies, policies, and procedures to improve overall efficiency
- Monitor operational performance and analyze data to identify areas of improvement
- Collaborate with other departments to streamline processes and enhance productivity
- Manage operational budgets and resources effectively
- Ensure compliance with company policies and regulations
- Lead and motivate a team of employees to achieve operational goals

Experience
- Proven work experience as an Operations Manager or in a similar role
- Strong understanding of operational management principles
- Excellent organizational and leadership skills
- Ability to multitask and prioritize effectively

Job Type: Full-time

Pay: $41,000.00 - $46,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• Which of these is most central to the sales process?

A. Lead qualification
B. Product design
C. Market research
D. Manufacturing efficiency
E. Inventory management

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Puyallup, WA 98374 (Required)

Work Location: In person

Salary : $41,000 - $46,000