What are the responsibilities and job description for the Personal Training Manager position at LA Fitness?
Job Overview
The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Business Leader:
- Execution of the LA Fitness playbook by meeting and exceeding monthly sales goals and earn lucrative bonus compensation.
- Conduct timely assessment with new or existing members to help provide a solution with its education or accountability.
- Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
- Collaborate and assist Membership Advisors on yours for PT Sales take overs.
- Assume Manager on Duty responsibilities in the absence of the GM/AGM
Operational Management:
- Lead the operational and sales components of New Hire Onboarding
- PT business and sales coaching
- Utilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floor
- Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business.
- Support trainers through financial planning as it relates to the compensation plan.
KPI Management
- Achieve monthly and annual department financial goals
- Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
- Performance management of all trainers and coaches
Client Relationship Management
- Communication with potential leads and all clients
- Client coverage and sharing across all tiers
- Management of all client pipelines, inclusive of new members
- Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
- Scheduling of new member assessments
Leader of Team Culture
- Collaborate with all departments of the club to achieve interdepartmental synergy
- Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
- Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
QUALIFICATIONS
Position Requirements
- Demonstrate the ability to drive financial performance
- Exhibits sales skills with a specific focus on attracting new clients and retention
- Strong business acumen
- Ability to create a positive team culture with adherence to brand standards
- Demonstrates leadership capability
- Possess collaborative social skills and strong desire to interact with members, clients, and staff
- Ability to manage high volume of inbound communication and react in a timely manner
- Ability to create team accountability through structured timelines, action plans, and required documentation
- Strong technical skills
- Ability to hire, train and direct staff who match the brand
- Strong active listening skills
- Excellent written and oral communication skills
- Enthusiastic and passionate about the fitness industry
Looking to fill one position. Serious inquiries please send resume personally to josh.chapman@fitnessintl.com
Job Type: Full-time
Pay: $3,770.65 - $4,541.00 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $3,771 - $4,541
