Patient Access Representative

LA Health Solutions is an integrated medical facility focused on providing the community with multispecialty care with clinics across the Greater New Orleans and Baton Rouge area. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting.

Location:  Metairie, LA 70002

Hours:  Full-Time.  Monday - Friday 8am - 5pm.

Department:  Call Center

We are looking for a professional, service-oriented team player to join our very busy multispecialty practice serving Southeast Louisiana. As a part of our ongoing efforts to enhance patient access and streamline our healthcare experience, we are seeking a dedicated and empathetic full-time Patient Access Rep to join our dynamic call center team. This is an exciting opportunity to be at the forefront of our rapidly growing healthcare facilities and play a pivotal role in improving patient engagement and satisfaction.

Job Summary: As a non-exempt Patient Access Representative in our call center, you are the first point of contact at our healthcare facilities. You will be responsible for assisting patients with the administrative aspect of gaining access to medical treatment, scheduling appointments, answering inquiries, and guiding patients through their healthcare journey.

The ideal candidate will have an excellent work ethic, be a quick learner, and enjoy a fast-paced environment while staying organized. You must be flexible, and understand the importance of a positive, courteous, and professional attitude in the workplace. Great attention to detail and clear communication with patients are essential.  

Essential Job Responsibilities:

1.       Patient Engagement and Communication:

·              Answer incoming calls promptly and professionally, using call scripts in a warm and empathetic manner to be of service to the patient’s needs and concerns.

·              Direct calls to appropriate parties, take messages, and update information with a focus on one-call resolution.

2.       Registration and Verification:

·              Accurately collect and verify patient’s demographic and insurance information via telephone or online application to enter the electronic health records system.

·              Maintain patient accounts by obtaining, recording, and updating personal and financial information.

3.       Documentation and Data Entry:

·              Utilize computer systems and databases to input, retrieve, and update patient and client information.

·              Improve patient satisfaction by cross-training to support multiple functions across all patient and payer types.

4.       Problem Solving:

·              Use customer service principles and techniques to address patient concerns calmly and pleasantly to escalate complex problems to appropriate personnel.

·              Collaborate with other departments to give instructions and/or report needed changes regarding visits, preparation, and patient access challenges.

5.       Compliance and Confidentiality:

·               Adhere to Clinic policies, HIPPA, and other healthcare privacy and confidentiality protocols.

·                Stay informed about changes in insurance policies and healthcare regulations to ensure compliance.

Qualifications: 

·         High school diploma or equivalent, some college preferred.

·         Previous experience in a call center or fast-paced customer service role is preferred.

·         Familiarity with eClinicalWorks, medical terminology, and/or insurance processes is a plus.

·         Ability to multitask, take initiative, and keep close attention to detail.

·         Proficiency in using computer systems and databases.

Benefits:

·         Health, Vision and Dental Insurance after 60 DAYS

·         Continued Education Programs

·         Paid Time Off

·         Retirement Plans

LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.