What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at LA HEALTH SOLUTIONS LLC?
LA Health Solutions is anintegrated medical facility focused on providing the community withmultispecialty care with clinics across the Greater New Orleans and BatonRouge area. Our goal is to continue our mission in providing our patientswith the highest level of care and compassion they deserve in a personalizedsetting.
Location : Metairie, LA 70002
Hours : Full-Time. Monday - Friday 8am - 5pm.
Department : Call Center
We are looking for a professional,service-oriented team player to join our very busy multispecialty practiceserving Southeast Louisiana. As a part of our ongoing efforts to enhancepatient access and streamline our healthcare experience, we are seeking adedicated and empathetic full-time Patient Access Rep to join our dynamic callcenter team. This is an exciting opportunity to be at the forefront of ourrapidly growing healthcare facilities and play a pivotal role in improvingpatient engagement and satisfaction.
Job Summary : As anon-exempt Patient Access Representative in our call center, you are the firstpoint of contact at our healthcare facilities. You will be responsible for assistingpatients with the administrative aspect of gaining access to medical treatment,scheduling appointments, answering inquiries, and guiding patients throughtheir healthcare journey.
The ideal candidate will have anexcellent work ethic, be a quick learner, and enjoy a fast-paced environmentwhile staying organized. You must be flexible, and understand the importance ofa positive, courteous, and professional attitude in the workplace. Greatattention to detail and clear communication with patients areessential.
Essential Job Responsibilities :
1. Patient Engagement and Communication :
- Answerincoming calls promptly and professionally, using call scripts in a warm andempathetic manner to be of service to the patient's needs and concerns.
- Directcalls to appropriate parties, take messages, and update information with afocus on one-call resolution.
2. Registration and Verification :
3. Documentation and Data Entry :
4. Problem Solving :
5. Compliance and Confidentiality :
Qualifications :
Benefits :
LA Health Solutions is an equalemployment opportunity employer and will consider all qualified applicantswithout regard to race, color, religion, disability, sex, sexual orientation,gender identity, national origin, protected veteran status, or any othercharacteristic protected by applicable local, state, or federal law.
