What are the responsibilities and job description for the Assistant Manager position at La Madeleine?
A La Madeleine Assistant Manager is responsible for supporting the General Manager in overseeing daily restaurant operations, ensuring high standards of customer service, managing staff schedules, maintaining quality food standards, and driving sales by leading a team to achieve operational goals while adhering to company policies and procedures.
Key responsibilities may include:
- Team Leadership:
- Supervising a team of hourly employees, including scheduling, coaching, performance evaluations, and addressing employee concerns.
- Motivating staff to deliver exceptional customer service and uphold company standards.
- Leading team meetings to communicate updates and goals.
- Operational Management:
- Assisting the General Manager in managing daily operations, including opening and closing procedures.
- Monitoring food quality and presentation to ensure consistency.
- Maintaining cleanliness and sanitation standards throughout the restaurant.
- Ensuring compliance with all health and safety regulations.
- Customer Service:
- Interacting with customers to ensure a positive dining experience.
- Handling customer complaints and resolving issues promptly.
- Promoting special promotions and menu items.
- Sales and Profitability:
- Analyzing sales trends and identifying opportunities to increase revenue.
- Managing costs, including labor and food inventory, to maximize profitability.
- Implementing strategies to drive sales and achieve targets.
- Training and Development:
- Providing ongoing training to staff on new menu items, company policies, and customer service standards.
- Identifying and developing future leaders within the team.
Required Skills and Qualifications:
- Proven experience in a supervisory role within the restaurant industry
- Strong leadership and communication skills
- Excellent customer service skills
- Ability to manage multiple tasks efficiently
- Strong work ethic and commitment to quality standards
- Knowledge of food safety and sanitation practices
- Availability to work flexible hours, including evenings and weekends
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