What are the responsibilities and job description for the Catering Specialist position at La Madeleine?
A La Madeleine Catering Specialist is responsible for managing catering orders, ensuring accurate food preparation and delivery, providing excellent customer service to clients by understanding their needs, suggesting menu options based on their event, and maintaining a high standard of quality while adhering to La Madeleine's catering guidelines, all while promoting sales and building relationships with potential catering customers.
Key responsibilities may include:
- Order Management:Taking catering orders, accurately recording details like menu selections, quantities, delivery time, and special requests.
- Client Consultation:Consulting with clients to understand their event needs, suggesting suitable menu options, and providing pricing information.
- Menu Knowledge:Thorough knowledge of La Madeleine's catering menu, including seasonal items, to effectively answer client questions and recommend dishes.
- Food Preparation and Quality Control:Overseeing the preparation of catering orders to ensure quality standards are met, including proper packaging and presentation.
- Delivery Coordination:Scheduling delivery times, coordinating with drivers, and ensuring timely delivery of catering orders.
- Sales and Marketing:Actively promoting La Madeleine's catering services to potential clients, including reaching out to businesses and organizations.
- Customer Service:Addressing client concerns, resolving issues promptly, and maintaining positive relationships
- Inventory Management:Monitoring catering supplies and inventory levels, placing orders as needed
- Compliance:Adhering to all food safety and sanitation regulations
Required Skills and Qualifications:
- Excellent communication and interpersonal skills to interact effectively with clients
- Strong organizational abilities to manage multiple orders simultaneously
- Detail-oriented to ensure accuracy in orders and food preparation
- Sales and customer service experience preferred
- Knowledge of food safety practices
- Ability to work under pressure and meet deadlines
- Valid driver's license and clean driving record (may be required depending on location)
