SYSTEMS SUPPORT TECHNICIAN

Description

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry.

Apply to LMRV!! We offer a lot of room to grow internally!

LMRV is currently hiring for a Systems Support Technician for our growing team. The ideal candidate has excellent organizational, interpersonal and customer service skills.

SUMMARY: Assists in the computer software and hardware support for all departments.

Qualifications

SCHEDULE: Monday-Friday 8am-5pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists end users and peers in resolution of computer software and hardware related issues as Tier 1 phone and local support.
• Answers or finds answers to user questions pertaining to specific software, such as Excel, Word, Outlook, Windows OS, custom applications, industry specific applications, and enterprise applications.

• Applies personal knowledge of computer software, hardware, and procedures to resolve or elevate to Tier 2 Support when applicable.
• Installs computers, software, phones, peripheral equipment and configuring software on PCs following department guidelines
• Sets up User accounts.
• Ships or picks up computer equipment as needed.
• Assists department in tracking assets by location.
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Software and hardware evaluation and recommendation for management review.
• May write or revise user training manuals and procedures.
• May specialize by type of software, computer language, or computer operating system.
• May talk to programmers to explain software errors or to recommend changes to programs.
• Other duties as needed provided by Information Systems Management

REQUIREMENTS:

• Pre-employment screenings including background and drug test
• At least one year in a customer facing tech bench/phone support role in either a retail or corporate environment.
• An extensive history with Microsoft Windows-based computing for both personal and professional/educational uses. (Windows OS and MS Office Suite including Word, Excel, Outlook, Teams, Power Point)
• A built-in love for all computer and server-based technologies, computer, tech and Internet/cloud hosted services and products.
• Exceptional organizational, interpersonal, and customer service skills
• Ability to speak/communicate clearly and professionally in person or via phone, email, chat, etc.
• Routinely carries equipment ranging up to 50 pounds such as PCs, printers, or servers.
• Moderate travel to remote sites for installations, equipment audits, training etc.
• Ability to work occasional weekend on call phone support when scheduled

If you are looking for a role within a GROWING industry and a company that offers a family focused, FUN corporate culture, competitive pay, healthcare coverage, 401K, PTO, and so much more then APPLY TODAY to learn more!!

Come join our FAMILY - where our core values are: Fun, Attitude, Make their day, Integrity, Listen and qualitY

Please take a look at our website: https://www.lamesarv.com/

La Mesa RV and affiliated companies are an Equal Opportunity Employer that strives to provide an inclusive work environment through the diverse talents of our team. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.