SECURITY CONTROL SPECIALIST

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Under moderate supervision, monitors security related technology and behavioral analytics to detect threats, customer code of conduct violations, and criminal activity.

Examples of Duties

• Utilizes technology and behavioral analytics to detect threats, customer code violations, and criminal activity

• Monitors radio communications to determine the need for security assistance and/or intervention from available resources

• Receives reports of crime, suspicious activities, citizens' complaints, and general inquiries

• Assigns, coordinates, and dispatches field units in response to requests for service and/or observed activity

• Advises responding units of potential problem areas and monitors field unit activities

• Enters and compiles data relating to calls into the Metro's Computer-aided dispatch (CAD) system and prepares reports

• Coordinates with law enforcement personnel, other security personnel, and Metro staff

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• High School diploma, General Equivalency Diploma (GED), or California High School Equivalency Exam Certificate

Experience

• Two years of relevant experience performing security or law enforcement-related services and support

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Must be able to obtain Peace Officer Standards & Training (POST) Dispatcher Training Certification within 12 months of hire

• Ability to read, write, speak, and understand Spanish preferred

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Observational field security surveillance practices

• Safety precautions and procedures

• Office procedures and practices

• Metro's service areas and surrounding communities

• Applicable business software applications

• Recordkeeping

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Operating personal computers and general office equipment

• Communicating effectively with others

• Interacting tactfully and effectively with the public and other departmental staff

• Exercising good judgment and making instant decisions in a timely manner

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Interface with individuals who may be hostile, irrational, emotionally distraught, or mentally ill

• Differentiates between routine, priority, and high priority messages and initiates responses or advises supervisory personnel

• Work with partners, teams, and independently

• Understand and follow oral and written instructions and procedures

• Conduct surveillance to detect threats

• Accurately and clearly report facts and details regarding observations

• Type 35 words per minute

• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

• High noise environment

• Exposure to physical and verbal abuse by clients/customers and/or general public

• Extensive safety training and/or use of protective devices and personal protective gear

• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments

• Work after designated regular hours in case of special assignments or emergencies

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Standing

• Walking

• Bending or twisting at the neck, waist and/or knees

• Intermittently sitting, standing, stooping

• Reaching by extending hand(s) and/or arm(s) in any direction

• Communicating through speech in the English language required

• Good distance vision and/or depth perception to judge distances

• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

PTSC BENEFITS

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.