What are the responsibilities and job description for the Customer Service Representative position at La Michoacana Lafayette?
La Michoacana is a vibrant and friendly Mexican ice cream shop offering a variety of unique, flavorful ice creams, paletas, and snacks. We’re known for our authentic treats and providing a welcoming atmosphere for all customers. Join our team and be part of a fun, customer-focused environment!
Position Overview:
We are looking for a friendly, enthusiastic Front of House Ice Cream Server to join our team. As the face of La Michoacana, you will be responsible for greeting customers, scooping ice cream, preparing orders, and providing exceptional customer service. This position is perfect for someone who enjoys working in a fast-paced, team-oriented setting.
Responsibilities:
- Greet customers with a warm, welcoming attitude.
- Scoop and serve ice cream, popsicles, and other desserts with care and attention to detail.
- Handle cash register transactions, including accurate cash handling and credit card processing.
- Maintain cleanliness of the front counter, serving area, and dining spaces.
- Answer questions about our menu items and make recommendations based on customer preferences.
- Prepare and package to-go orders efficiently and correctly.
- Restock ice cream, toppings, and other ingredients as needed.
- Follow health and safety guidelines to ensure food safety and sanitation.
- Assist in opening and closing duties as needed.
Qualifications:
Bilingual English and Spanish preferred but not required
- Previous customer service or food service experience is a plus, but not required.
- Strong communication skills and a friendly, positive attitude.
- Ability to work in a fast-paced environment.
- Must be able to stand for extended periods and handle occasional lifting (up to 25 lbs).
- Flexible availability, including weekends and evenings.
Benefits:
- Competitive hourly wage, plus tips.
- Fun, family-oriented work environment.
Discounts
- Opportunities for growth within the company.
How to Apply:
If you’re passionate about ice cream, customer service, and creating great experiences for others, we’d love to hear from you! Apply today through really or in person at La Michoacana Lafayette
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- On-the-job training
Shift:
- Day shift
- Night shift
Ability to Commute:
- Lafayette, IN 47904 (Required)
Work Location: In person
Salary : $11 - $13