Scheduling Specialist - Lakeshore Surgicare

Schedules surgical general and local procedures utilizing requests from surgeons and/or their office personnel, according to established Center policies. Responsible for assisting with verifying Insurance Benefits for all scheduled cases. Performs a variety of clerical and record-keeping tasks related to the Center’s patient scheduling and pre-operative testing. Provides statistical data to the management team as requested. Provides professional courteous customer service by screening all individuals entering the facility at designated entrances. Ability to respond to situations and reactions associated with a public facing position.

Education: 

• High school diploma or equivalent

Certifications/Experience: 

• Familiarity with medical terminology preferred or completed medical terminology course preferred.
• Current CPR certification
  
  

General Responsibilities: 

1. Accurately schedules requested general & local procedures, using specific policies &guidelines
2. Works cooperatively with pre-op staff to accurately prepare charts for patients having surgery the next day.
3. Prepares Center’s surgery schedule for days of operation & its' timely distribution.
4. Makes accurate and timely adjustments to the surgery schedule, including additions cancellations, and other changes.
5. Communicates schedule changes appropriately, in verbal, written, and computer forms of communication, per policy.
6. Assists with the screening of patients and visitors upon arrival to facility
7. Assists with rotational call schedule to handle after-hours calls from patients and physicians
8. Verification of insurance, benefits, pre-certification
9. Assists with cleaning bays, setting bays up for next patient and escorting patients to vehicles upon discharge
10. Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
11. Appearance - Takes pride in personal appearance, the facility and its surroundings.
12. Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
13. Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
14. Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
15. Privacy – Maintains customer privacy and confidentiality
16. Responsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
17. Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.
18. Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done
19. Team Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.