What are the responsibilities and job description for the Tech Team Lead position at La Posada at Park Centre, Inc.?
Job Description
Join Our Team as a Tech Team Lead at La Posada at Pusch Ridge!
Are you ready to be part of something extraordinary? La Posada at Pusch Ridge, a brand-new, sophisticated, and elegant senior living community in Oro Valley, AZ, is seeking a full-time Tech Team Lead to join our team. In this pivotal role, you will provide essential technical support for technology-related systems and equipment while overseeing and guiding the Tech Team to ensure smooth operations. As a key member of our team, your contributions will be critical to the success of this innovative community.
Why Join La Posada at Pusch Ridge?
When you join us, you become part of a vibrant and supportive environment where employees are valued and empowered. We offer:
- Competitive pay
- Paid Time Off (PTO)
- 401(k) with company match
- Excellent health insurance
- Mileage incentive program for employees living over 15 miles away
What We’re Looking For:
We are seeking a dedicated professional with strong leadership abilities who will:
Team Leadership:
- Assign and schedule work of Tech Team members to ensure service delivery within acceptable timeframes. Provides input on team members' performance evaluations.
- Monitor for, and act upon service requests or tasks/projects that fall outside of service levels to ensure appropriate action.
- Lead projects as assigned, helping to define requirements, deliverables and schedules.
Application Support:
- Provide support and monitoring of technical environment (workstations, applications, etc.) including but not limited to MS Office, MS Windows and other user devices and applications.
- Responds to and resolves problems with computer user / server / resident hardware / software / networks / vendors / residents. Some situations may require 24/7 response. Coordinate with vendor support as needed.
- Identifies and documents recurring issues and escalates as necessary to appropriate personnel.
Infrastructure Management and Documentation:
- Maintains Tech Team documentation, interprets relevant policies and procedures and suggests changes as necessary.
- Classify, catalog and maintain inventory pertaining to, but not limited to workstations, network devices, audio, visual and projection equipment.
- Develop both written and audio visual documentation and training materials relating to computer hardware, peripherals, software and audio visual equipment.
- Assist in the purchasing / procurement / distribution of pertinent materials, equipment and supplies.
Monitoring the Environment:
- Monitor system and network performance, ensuring acceptable service levels using applications such as Solarwinds Orion, Netwrix and others.
- Maintain resident public access computers & software, ensuring system and software availability.
- Monitor key applications, system alert emails, email mailbox usage, network and Internet access, computer performance & updates, anti-virus, etc.
Competencies:
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Reliability - The trait of being dependable and trustworthy.
- Organized - Ability to organize and prioritize multiple tasks.
- Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Skills and Requirements:
Education:
- Required: High School Diploma or General Education Degree (GED)
- Preferred: Associate’s Degree in Computer Technology or a related field
Experience:
- At least 4 years of experience in computer technology or comparable experience
Additional Requirements:
- Ability to self-research and become proficient with new systems and tools.
- Knowledge of computer hardware, software, printers and peripherals.
- Knowledge of network hardware.
- Ability to accurately type 25 WPM
- Knowledge of desktop and mobile operating systems.
- Work hours require flexibility, with some after-hours support as needed.
- Ability to complete tasks and solve problems independently as well as in teams.
- Must be able to climb ladders
- Must be able to distinguish colors
- Must be able to see small and very small objects in detail
- Must be able to operate power and hand tools and test equipment
- Must possess fine motor skills to be able to touch, feel and manipulate small objects and wires
Why This Role Matters:
This is your opportunity to make a meaningful impact in a community where your technical expertise and leadership will enhance the lives of residents while ensuring the success of a one-of-a-kind senior living experience.
Take the next step toward a rewarding career at La Posada at Pusch Ridge. Apply today and help us shape the future of senior living!
