Service Center Associate - Full-Time Evening Shift

La Posada at Pusch Ridge, a brand-new upscale retirement community located in Oro Valley, AZ, is seeking a dedicated and flexible Full-Time Evening Shift Service Center Associate to play a key role in building the foundation of our community. Flexibility is a must for this position, which includes an hourly differential rate. As a Service Center Associate, you will operate telephone systems and switchboards to manage incoming, outgoing, and interoffice calls, as well as radio communications. You will provide information to callers, relay messages, and ensure seamless communication throughout our community.

Why Join La Posada at Pusch Ridge?

At La Posada, we’re committed to fostering a supportive and rewarding work environment where every team member feels valued. We offer:

• Competitive pay with an hourly differential rate
• Paid Time Off (PTO)
• 401(k) with company match
• Excellent health insurance
• Mileage incentive program for employees commuting over 15 miles

Essential Functions

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Answer rapidly incoming telephone calls one immediately after another.
• Route emergency calls appropriately.
• Page individuals to inform them of telephone calls, using paging, interoffice communication and radio equipment.
• Relay and route written and verbal messages.
• Place telephone calls or arrange conference calls as instructed.
• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Monitor alarm systems in order to ensure that secure conditions are maintained.
• Contact security staff members when necessary, using cell phones and radios.
• Record messages, suggesting rewording for clarity and conciseness.
• Answer simple questions about clients' businesses, using reference files.
• Complete order forms and billing sheets for orders for room, transportation and other services.
• Follow the processes and procedures that the service center defines for handling calls on every call.
• Function comfortably in a fast-paced, performance-based call center environment.
• Carry out several tasks at the same time.
• Conduct yourself and answer customer inquiries in a courteous and professional manner.
• Search for and enter information on your computer, moving between 2 or more open browser windows on the desktop, while you are on the phone.

Competencies

• Excellent customer service skills.
• Ability to perform work accurately and thoroughly.
• Ability to work successfully with a variety of people without making judgments.
• Ability to communicate in writing clearly and concisely.
• Ability to complete assigned tasks under stressful situations.
• Ability to adapt to change in the workplace.
• Ability to use thinking and reasoning to solve a problem.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to pay attention to the minute details of a project or task.
• Ability to appreciate and be sensitive to the feelings of others.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to exhibit a cheerful demeanor toward others.
• Ability to be truthful and be seen as credible in the workplace.
• Ability to make decisions or take actions to solve a problem or reach a goal.
• Ability to get along well with a variety of personalities and individuals.
• Ability to formulate a sound decision using the available information.

Skills and Abilities

Education : High School Graduate or General Education Degree (GED)

Experience: One to two years related experience

Computer Skills: Basic computer functions using programs such as Microsoft Outlook, Word and Excel and a maintenance work order system. Data entry skills with good accuracy and reasonable speed. Able to navigate in Windows and use the Internet for looking up information. Maintain calendars in Outlook as well as use email

If you’re a team player with excellent communication skills and a passion for providing exceptional service, we’d love to hear from you!

Apply today and become a vital part of our community!