Receptionist - Full Time

Are you passionate about caring for Seniors? Come Join Our Dynamic Team!

Are you looking for a way to advance your career? Are you motivated by making a difference in the lives of the people you serve? Do you value teamwork, quality relationships, excellent customer service, and integrity? If so, we want to meet you! La Posada is looking for a full-time Receptionist.

Why is La Posada the right place to expand your career?

• Excellent work/life balance
• Paid Time Off
• 401(k) with company match
• Excellent health insurance
• Mileage incentive program if you live over 15 miles away
• Scholarship program. Up to $2,500 per year after 6 months of service plus yearly opportunity for additional scholarship awards.
• Beautiful campus with free on-site fitness center
• Discount at Los Niños del Valle pre-school

Essential Functions Statement(s) Are Listed in Bold

• Answer telephones, forward calls, provide information, take messages and follow-up on calls as needed and appropriate.
• Greet all persons entering establishment, ascertain needs if any and provide appropriate follow-up as needed by the individual situation.
• Handles emergencies immediately and appropriately.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Collect, sort and distribute incoming mail (postal & campus) and prepare outgoing mail, UPS, Fedex or courier deliveries.
• Hear and resolve complaints from customers or the public.
• Receive and record payments per departmental guidelines.
• Maintain and keep up to date records of resident status (vacations, hospital stay, etc.) utilizing the designated program for the area of assignment.
• Perform administrative support tasks, such as filing, preparing correspondence, or operating calculators or computers to work with pay records, invoices, payments, or other documents.
• Provides designated services for residents as defined for the area which may include check cashing, sale of postage, photocopying, faxes sending/receiving,
• Maintains cash boxes if area has one or more insuring funds are accounted and balance at the end of the shift.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from customers or members of the public.
• Keep a current record of staff members' whereabouts and availability.
• Enroll individuals to participate in programs and notify them of their acceptance.
• Schedule space or equipment for special programs and prepare lists of participants.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Judgment - The ability to formulate a sound decision using the available information.
• Computer Skills - Excellent computer skills
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

If you believe you would be a good fit for this position and you live by the values of integrity, compassion, and respect, then you may be the candidate we’re looking for!

Apply today to start your new adventure!

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well