Front Desk Clerk

La Quinta Inn & Suites by Wyndham is currently looking for a Full time Front Desk associate.

The Front desk associate is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members.

A key responsibility of this position is to create Here For You experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta.

These experiences can be delivered through a variety of activities, including:

Welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the Wyndham Rewards program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone.

Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.

ESSENTIAL JOB FUNCTIONS:

Provide a friendly, welcoming experience by greeting guests as they enter the hotel.

Welcome loyal guests and military members using the best practices outlined for each program.

Ensure Elite guests receive the designated gift upon arrival.

Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures.

Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals.

Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.

Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.

Process all financial transactions with strict adherence to defined procedures.
Operate the hotel key control system while strictly following all key safety & security procedures.
Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
Promote the La Quinta/Wyndham Rewards loyalty program to any non-enrolled guests.
Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller.
Independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.Must be able to multi-task, stand for long hours and keep cool under high pressure circumstances.

Apply in person at 1063 W Bakerview'
'
Work Remotely

• No

Job Type: Full-time

Pay: From $17.66 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 2 years (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $18