What are the responsibilities and job description for the Hotel Front Desk Agent position at LA Quinta Franchise LLC?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities :
- Field customer complaints when necessary
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
- Must be able to work between the hours of 7 am - 11 pm
- Availability on weekends is a must!
- PART-TIME, 0-32 hours per week Qualifications :
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1 year of hotel industry experience or related job preferred
- Well-versed in taking telephone calls and handling stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent Compensation : $15 - $16 hourly
- Must be able to work between the hours of 7 am - 11 pm
- Availability on weekends is a must!
- PART-TIME, 0-32 hours per week
Salary : $15 - $16