What are the responsibilities and job description for the Front Desk Clerk position at La Quinta Inn and Suites By Wyndham?
Enjoy meeting new people? Do you believe every guest should receive top notch service? If you’re good at what you do, you can work anywhere, but if you’re the best at what you do, come work with us!
This position is primarily 3p-11p, although some morning hours expected, especially during training. Desk clerk is responsible for performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. .Also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required.
- Minimum 1-2 years’ experience in within customer service. Hotel experience preferred.
- Speak clearly and listen carefully.
- Use personal judgement and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another, such as typing to customer service, to searching in a directory, to using a telephone.
- Use eyes, hands and fingers while operating a switchboard or computer keyboard.
Reasoning Development
Moderate. Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Ability to think rationally beyond a specific set of instructions.
Mathematical Development
General Math: Practical application of fractions, percentages, ration and proportion, mensuration, and practical algebra.
Language Development
Reading: Ability to read reports, documents, policies, and forms pertaining to the job.
Speaking: Ability to speak on a variety of subjects relating to the job.
Physical Demands
- Lifting up to 20 pounds occasionally and up to 10 pounds frequently and frequently moving small objects
- Moving small objects frequently
- Frequently standing for long periods of time
- Walking frequently
- This position works mostly indoors going outdoors occasionally may be required
- Ability to speak and listen and understand others
- Vision and manual dexterity to operate and use computers
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15
