Front Desk Agent

A hotel front desk agent is responsible for greeting and registering guests upon arrival, managing reservations, checking guests in and out, handling inquiries, providing customer service, resolving guest complaints, and promoting hotel amenities, essentially acting as the primary point of contact for guests at the hotel, ensuring a positive check-in and stay experience.

Key responsibilities:

• Guest registration:Greet guests, verify reservations, process check-ins, and assign rooms.
• Reservation management:Take phone calls, manage reservation system, and respond to inquiries about availability and rates.
• Check-out process:Process guest payments, handle room charges, and check guests out efficiently.
• Customer service:Provide information about hotel amenities, local attractions, and assist with guest requests.
• Complaint resolution:Address guest concerns promptly and professionally, finding solutions to issues.
• Communication:Answer phone calls, take messages, and communicate effectively with guests and other hotel departments.
• Administrative tasks:Maintain accurate guest records, update reservation systems, and handle clerical duties.
• Upselling:Promote hotel services and amenities to maximize revenue.

Required skills:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Attention to detail and ability to multitask
• Proficiency with computer systems and hotel management software
• Knowledge of hotel policies and procedures
• Ability to remain calm and professional under pressure

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Ability to Commute:

• Chelsea, AL 35043 (Required)

Ability to Relocate:

• Chelsea, AL 35043: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $13