What are the responsibilities and job description for the Front Desk Manager position at La Quinta Inn & Suites by Wyndham Chelsea, AL?
A hotel front desk manager is responsible for the front desk's daily operations, including guest service, check-in and check-out, and staff management. They also ensure that the front desk is safe, secure, and stocked with supplies.
Responsibilities:
- Guest service: Greet guests, answer inquiries, and resolve complaints
- Check-in and check-out: Assist guests with check-in and check-out procedures
- Staff management: Train and supervise front desk staff, including guest service agents, night auditors, and bell staff
- Policies and procedures: Ensure staff adhere to hotel policies, standards, and procedures
- Security and safety: Monitor the front desk for safety and security
- Supplies: Ensure the front desk has adequate supplies
- Budget: Monitor and manage the front desk budget
- Customer service: Develop and implement customer service policies
Skills:
- Strong interpersonal and communication skills
- Leadership and team management abilities
- Excellent problem-solving and decision-making skills
- Previous experience in front office operations or guest services
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Weekends as needed
Experience:
- hotel: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Chelsea, AL 35043 (Required)
Ability to Relocate:
- Chelsea, AL 35043: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
