What are the responsibilities and job description for the Night Auditor position at La Quinta Inn & Suites by Wyndham Chelsea, AL?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in providing exceptional service to our guests. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, balancing financial transactions, and delivering outstanding guest services. This position requires strong communication skills and a commitment to hospitality excellence.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in billing.
- Manage front desk operations, including check-ins and check-outs for guests.
- Provide exceptional guest services by addressing inquiries, resolving issues, and offering assistance as needed.
- Operate phone systems efficiently, handling incoming calls with professionalism and courtesy.
- Maintain accurate records of room availability, reservations, and guest accounts.
- Prepare reports detailing occupancy rates, revenue, and other relevant metrics for management review.
- Ensure the security of the hotel premises during night shifts by monitoring surveillance systems and conducting regular checks.
- Collaborate with housekeeping and maintenance teams to address any guest concerns promptly.
- Preparing and setting up breakfast and maintaining until Breakfast Attendant arrives.
Qualifications
- Previous experience in hotel management or a similar role is preferred.
- Strong background in guest services with a focus on hospitality excellence.
- Familiarity with front desk operations and hotel management software is an advantage.
- Proficient in phone etiquette and effective communication skills.
- Ability to work independently during night shifts while maintaining attention to detail.
- Bilingual or multilingual candidates are highly desirable to enhance guest interactions.
- A positive attitude and a commitment to providing outstanding customer service are essential.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational efficiency during overnight hours.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Ability to Commute:
- Chelsea, AL 35043 (Required)
Ability to Relocate:
- Chelsea, AL 35043: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15