What are the responsibilities and job description for the Front Desk Agent - Part Time position at La Quinta Inn & Suites By Wyndham Seattle Sea?
We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
Pay Rate : $20.17 hourly
Benefits
40 hours of paid time off after 90 days of employment.
Washington Sick time after 90 days of employment.
Medical, Dental & Vision insurance available after 60 days of employment.
Hotel Brand travel discounts for employee and friends & family.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like OnQ or Opera, etc
Customer service experience
Excellent communication and organizational skills
Open availability : Able and available to work for AM, PM and / or overnight. Flexible to work weekends, holidays.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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