What are the responsibilities and job description for the Guest Experience Specialist position at La Quinta Inn & Suites by Wyndham?
- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
- Make reservations or appointments for guests who want to avail themselves of local entertainment or services
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
- Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
- Report any accidents or injuries to senior management staff immediately.
- MOST IMPORTANTLY Customer service attitude
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Expected hours: 30 – 38 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
- Hotel Front Desk: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $12 - $14