What are the responsibilities and job description for the Hotel Front Desk Attendant position at La Quinta Inn & Suites Fairbanks?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$17 - $18 hourly
Responsibilities:- Communicate with housekeeping to make sure guest rooms are ready
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Field customer complaints when necessary
- High school graduate, GED recipient, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Stay with us at our La Quinta Inn & Suites by Wyndham Fairbanks Airport hotel, ideally located just minutes from Fairbanks International Airport (FAI). If you're flying in or out of the area, we offer a free airport shuttle for your convenience.
Salary : $17 - $18