What are the responsibilities and job description for the Night Auditor position at La Quinta Inn & Suites Greenville?
Job Title: Night Auditor Job Overview: Join our team as a Night Auditor and be an integral part of our commitment to providing exceptional customer service and hospitality to our guests. As the Night Auditor, you will oversee nightly operations, ensuring accuracy in financial transactions and guest services. Your role will be pivotal in maintaining a positive experience for our guests during their stay. Responsibilities: - Conduct the night audit process efficiently and accurately to reconcile daily transactions - Greet guests warmly and assist with late check-ins or any inquiries during the night - Handle guest requests promptly and professionally, ensuring their needs are met - Maintain accurate records of guest accounts, payments, and room assignments - Collaborate with various hotel departments to address any guest issues or concerns - Ensure compliance with hotel policies and procedures throughout the night shift - Start Breakfast, Setup the Breakfast Area, Make Coffee -Clean the Lobby, Front Desk, and Back Office -Assist in maintaining a secure environment for guests and staff during the night hours Experience: - Previous experience in hotel management or a related customer service role is preferred - Strong background in hospitality management with a focus on delivering exceptional guest services - Proficiency in phone etiquette and experience in handling phone systems effectively - Familiarity with night audit procedures is considered a plus - Bilingual proficiency is advantageous but not required Join our team as a Night Auditor where your attention to detail, customer service skills, and dedication to ensuring guest satisfaction will be highly valued. If you are passionate about hospitality and thrive in a dynamic environment, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person