What are the responsibilities and job description for the Front Desk Associate position at La Quinta Inn & Suites Manassas- Dulles Airport?
We are seeking a friendly and professional Front Desk Agent to join our team at La Quinta Inn & Suites Manassas-Dulles Airport. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience through effective communication and problem-solving skills.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Respond to phone calls with excellent phone etiquette, addressing guest needs promptly.
- Process reservations and maintain an organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with billing inquiries and resolve any issues related to guest accounts.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Requirements
- Previous experience in front desk operations or customer service within the hotel or resort industry is preferred.
- or skills are highly desirable to accommodate diverse guests.
- Strong communication skills with an emphasis on phone systems and etiquette.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in hotel management software is an advantage but not mandatory; training will be provided.
- A friendly demeanor with a commitment to providing outstanding guest services.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Nights as needed
- Weekends as needed
Ability to Commute:
- Manassas, VA 20111 (Required)
Work Location: In person
Salary : $16 - $17