What are the responsibilities and job description for the Hotel Front Desk Agent position at La Quinta Inn & Suites Wyndham Auburn?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! If you aren't happy with your current job or just can't find that right fit, come talk to us right away! Walk in and fill out an application too! We have a great 401(k) and benefits program. We have monthly goals and a bonus program. Responsibilities :
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Bookkeeping : keep accurate records of all hotel guest account information
- Great communication skills
- Flexibility to do nights and weekends Qualifications :
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Willing to work flexible hours
- Able to stand on feet for extended hours
- Monthly bonus program
- Great benefits Compensation : $19 hourly plus bonus
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Bookkeeping : keep accurate records of all hotel guest account information
- Great communication skills
- Flexibility to do nights and weekends
Salary : $19
