What are the responsibilities and job description for the Guest Experience Specialist position at La Quinta Inn?
Job Overview:
Are you outgoing, bubbly, and like working with people? If so, this is the perfect position for you because you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Perform guest check-ins and check-outs efficiently
- Perform Sales Calls and provide leads to Supervisor
- Answer phone calls and direct inquiries to the appropriate department
- Handle reservations and cancellations with accuracy
- Provide information about hotel services, facilities, and local attractions
- Process payments and maintain guest accounts
- Assist with night audit procedures as needed
Qualifications:
- Previous experience in hospitality or front desk operations preferred
- Strong communication and interpersonal skills
- Knowledge of phone systems and excellent phone etiquette
- Ability to multitask in a fast-paced environment
- Proficiency in hospitality management software is a plus
- Multilingual or bilingual proficiency is advantageous
Join our team as a Guest Experience Specialist and be part of creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
Experience:
- Customer service: 2 years (Required)
Location:
- Austin, TX 78752 (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Austin, TX 78752 (Preferred)
Ability to Relocate:
- Austin, TX 78752: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
