What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at La Quinta Inns & Suites by Wyndham Valencia-Santa...?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This position plays a crucial role in ensuring a seamless guest experience during the night shift. The ideal candidate will possess excellent customer service skills, a strong understanding of guest relations, and the ability to perform night audit duties efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Handle check-ins and check-outs efficiently while ensuring accuracy in billing.
- Perform night audit procedures, including balancing accounts and preparing financial reports.
- Respond to guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Manage phone calls with professionalism, providing information about the hotel’s services and amenities.
- Assist with reservations, cancellations, and modifications as needed.
- Collaborate with other departments to ensure guest needs are met effectively.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in guest services or front desk operations is preferred.
- Strong knowledge of hospitality management principles is advantageous.
- Excellent phone etiquette and communication skills are essential for effective customer service.
- Familiarity with night audit processes is a plus but not required; training will be provided.
- Ability to work independently during night shifts while maintaining attention to detail.
- A positive attitude with a commitment to providing exceptional guest experiences.
- Proficiency in hotel management software or willingness to learn new systems quickly.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team and be part of an environment that values exceptional service and creates memorable experiences for our guests!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 16 per week
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Santa Clarita, CA 91381: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20