Front Desk Agent

Qualifications

• College course work in related field helpful

• High School diploma or equivalent required

• Computer experience required

• Flexible and long hours sometimes required

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

• Must be able to understand and apply complex information, data, etc

• Be familiar with all in-house groups

• Have knowledge of emergency procedures and assist as needed

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

Responsibilities

• The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy

• Maintain a warm and friendly demeanor at all times

• Must be able to multitask and prioritize departmental functions to meet deadlines

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

• Attend all hotel required meetings and trainings

• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

• Must be able to cross-train in other hotel related areas

• Must be able to maintain confidentiality of information

• Must be able to show initiative, including anticipating guest or operational needs

• Perform other duties as requested by management

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc

• Follow all cash handling and credit policies

• Be familiar with hospitality terminology

• Be able to complete a bucket check, room rate verification report, and housekeeping report

• Balance and prepare individual paperwork for closing of shift according to hotel standards

• Maintain and market promotions and guest programs

• Maintain a clean work area

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Wisconsin Dells, WI 53965 (Required)

Ability to Relocate:

• Wisconsin Dells, WI 53965: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15