What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites Coralville Iowa?
Job Summary
We are seeking a friendly and dedicated part time Night Audit Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will assist guests with check-in and check-out processes, address inquiries, and promote a positive guest experience.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain up-to-date knowledge of hotel policies, procedures, and room availability.
- Process reservations and cancellations through the hotel management system.
- Address guest complaints or concerns promptly to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Maintain a clean and organized hotel.
- Assist in managing phone calls with professionalism, demonstrating excellent phone etiquette.
Requirements
- Previous experience in guest relations or customer service within the hospitality industry is preferred.
- Strong communication skills with the ability to engage with guests from diverse backgrounds; multilingual skills are a plus.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude with a commitment to providing outstanding guest services in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
Ability to Commute:
- Coralville, IA 52241 (Required)
Ability to Relocate:
- Coralville, IA 52241: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13