What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties, including reconciling daily transactions and preparing reports
- Maintain cleanliness and organization at the front desk area
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using hotel management software systems
- Knowledge of front desk operations and procedures
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask in a fast-paced environment
- Familiarity with phone systems and proper phone etiquette
This position requires flexibility in working hours as it may involve night shifts.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $14 - $16
