What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. This position requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications with accuracy.
- Respond to guest inquiries and provide information about hotel services and local attractions.
- Maintain a clean and organized front desk area.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and professionally, aiming for resolution.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone etiquette to manage incoming calls effectively, providing assistance as needed.
- Assist with administrative tasks such as filing, data entry, and reporting.
Qualifications
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills with an emphasis on guest relations.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using hotel management software and standard office equipment.
- Excellent phone etiquette and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in hospitality management is advantageous but not mandatory.
- Must possess a positive attitude and the ability to work well under pressure.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $13 - $14
