What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites?
Job Summary
We are seeking a highly organized and customer-focused Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests and clients, providing exceptional service and support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage phone calls and respond to inquiries with excellent phone etiquette.
- Assist with check-in and check-out processes, ensuring a smooth experience for all guests.
- Maintain accurate records of guest information and reservations using data entry skills.
- Provide customer support by addressing guest concerns and resolving issues promptly.
- Utilize Google Suite for scheduling appointments, managing emails, and creating documents.
- Perform administrative tasks such as filing, proofreading documents, and managing correspondence.
- Support management with personal assistant duties as needed, including calendar management and meeting coordination.
- Collaborate with team members to ensure a high level of customer service is maintained at all times.
Qualifications
- Proven experience in customer service or a similar role is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Proficiency in Google Suite applications (Docs, Sheets, Calendar).
- Familiarity with QuickBooks is a plus but not required.
- Excellent communication skills, both verbal and written.
- Attention to detail with strong proofreading abilities.
- Ability to work independently as well as part of a team in a dynamic environment.
- Previous experience in data entry or administrative support is desirable.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your professional skills in a supportive environment!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Jackson, MO 63755 (Required)
Work Location: In person
Salary : $14
