What are the responsibilities and job description for the Front Desk Guest Service Agent 2nd Shift position at La Quinta Inns & Suites?
JOB DESCRIPTION JOB TITLE: GUEST SERVICE AGENT OVERVIEW: As a Guest Service Agent, you will be a vital part of our hospitality team, ensuring exceptional customer service and satisfaction for our guests. Your role will involve providing a warm welcome, efficient check-in/out processes, and addressing guest inquiries to create a positive experience during their stay. DUTIES: - Greet and welcome guests in a friendly and professional manner upon arrival. - Assist guests with check-in and check-out procedures efficiently, ensuring accuracy in reservations and payment processing. - Respond to guest inquiries regarding hotel services, amenities, and local attractions with detailed knowledge and enthusiasm. - Handle guest requests promptly and effectively to ensure a comfortable stay. - Maintain a clean and organized front desk area, including managing reservations and room assignments. - Utilize computer systems for booking reservations, updating guest information, and processing payments accurately. - Collaborate with other hotel departments to coordinate guest services and resolve any issues that may arise during the guest's stay. - Uphold high standards of customer service to exceed guest expectations and foster positive reviews. REQUIREMENTS: - Previous experience in customer service roles is preferred. - Strong attention to detail with the ability to multitask in a fast-paced environment. - Knowledge of basic custodial tasks such as cleaning and maintaining public areas. - Familiarity with driving for tasks like car wash services or transporting guests is advantageous. - Excellent communication skills both verbal and written. - Ability to work collaboratively in a team environment. - Basic computer proficiency for utilizing reservation systems and handling guest information securely. If you are passionate about delivering exceptional customer service, possess strong attention to detail, and enjoy creating memorable experiences for guests, we welcome you to apply for the Guest Service Agent position within our team.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Oshkosh, WI 54902 (Required)
Ability to Relocate:
- Oshkosh, WI 54902: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
