What are the responsibilities and job description for the Front Desk Manager/Night Auditor position at La Quinta Inns & Suites?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to handle various administrative tasks efficiently.
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes, ensuring accuracy in guest accounts and reservations.
- Handle guest inquiries, complaints, and requests in a timely and courteous manner to enhance guest satisfaction.
- Perform night audit duties, including balancing daily transactions and preparing financial reports.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages to guests and staff as needed.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements
- Previous experience in guest services or hospitality is preferred, particularly in a hotel or resort environment.
- Familiarity with front desk operations and night audit procedures is highly desirable.
- Strong communication skills with an emphasis on guest relations; multilingual abilities are a plus.
- Proficiency in using phone systems and hotel management software.
- Ability to work independently during night shifts while maintaining attention to detail.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A commitment to providing outstanding customer service at all times.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.50 - $15.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lynchburg, VA 24502 (Required)
Ability to Relocate:
- Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
