What are the responsibilities and job description for the Front Desk/Night Auditor position at La Quinta Inns & Suites?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is crucial in providing exceptional guest services and ensuring smooth operations during night shifts. The ideal candidate will be responsible for managing front desk activities, performing night audits, and maintaining guest relations to create a welcoming environment for all guests.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Handle check-ins and check-outs efficiently while ensuring accurate billing.
- Perform night audit duties, including verifying room rates, processing payments, and generating daily reports.
- Manage phone systems to respond to guest inquiries and reservations promptly.
- Maintain accurate records of guest interactions and transactions.
- Assist guests with their needs, including providing information about hotel amenities and local attractions.
- Address any guest complaints or concerns with professionalism and empathy.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Experience
- Previous experience in hospitality management or a similar role within a resort setting is preferred.
- Familiarity with night audit procedures is highly desirable.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Proficiency in phone etiquette and strong guest relations skills are essential for success in this position.
- Experience using front desk software or phone systems is beneficial.
Join our team as a Front Desk Clerk/Night Auditor where you can make a difference in the guest experience while working in a dynamic environment!
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $14 - $14
