What are the responsibilities and job description for the Front Desk position at La Quinta Inns & Suites?
Job Summary:
We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, take messages, and redirect calls as necessary
- Provide accurate information about our services, facilities, and amenities
- Assist guests with check-in and check-out processes
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Assist with administrative tasks such as filing, data entry, and proofreading documents
Experience:
- Previous experience in a clerical or office setting is preferred but not required
- Strong organizational skills with the ability to multitask effectively
- Excellent proofreading skills to ensure accuracy in written communications
- Customer service experience is highly desirable
- Experience working in a medical office or as a medical receptionist is a plus
Skills:
- Exceptional customer service skills with the ability to handle difficult situations calmly and professionally
- Proficient in using office equipment such as computers, printers, and telephone systems
- Strong communication skills, both verbal and written
- Ability to work well under pressure and meet deadlines
- Detail-oriented with excellent problem-solving abilities
We offer competitive pay based on experience.
If you are looking for an opportunity to work in a dynamic environment where you can make a positive impact on guests' experiences, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 8 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Helena, MT 59601 (Required)
Ability to Relocate:
- Helena, MT 59601: Relocate before starting work (Required)
Work Location: In person
Salary : $14
