Front Office Manager

**Job Overview:** We are seeking a Front Office Manager to oversee the daily operations of our front desk and reception area. The ideal candidate will have a strong background in hospitality, excellent customer service skills, and the ability to manage a team effectively. **Responsibilities:** - Manage all front desk activities including guest check-in/check-out, reservations, and inquiries - Supervise front desk staff and ensure smooth operations during all shifts - Train new employees on front desk procedures and customer service standards - Handle guest concerns and complaints in a professional and efficient manner - Maintain accurate records of room inventory, rates, and guest information - Collaborate with other departments to ensure guest satisfaction throughout their stay - Oversee night audit procedures and ensure accuracy in financial transactions **Qualifications:** - Previous experience in guest services, hospitality, or hotel management - Strong communication skills with a focus on phone etiquette and customer service - Ability to work in a fast-paced environment while maintaining professionalism - Proficiency in using phone systems and hotel management software - Bilingual or multilingual abilities are a plus for interacting with diverse guests This position offers the opportunity to lead a dynamic team in providing exceptional service to our guests. If you have a passion for hospitality and enjoy working in a guest-facing role, we encourage you to apply for the Front Office Manager position.

Job Type: Full-time

Pay: $35,000.00 - $39,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Hotel management: 1 year (Preferred)

Ability to Commute:

• Tucson, AZ (Required)

Ability to Relocate:

• Tucson, AZ: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $39,000