What are the responsibilities and job description for the Front Desk Agent position at La Quinta Macon West?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages appropriately.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the highest standards of hospitality management and guest relations at all times.
Skills
- Proficient in front desk operations with experience in hotel management preferred.
- Strong phone etiquette and communication skills, both verbal and written.
- Bilingual or multilingual abilities are highly desirable for effective guest interaction.
- Knowledge of hospitality management principles is a plus.
- Ability to work well under pressure while maintaining a friendly demeanor.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $10.50 - $11.00 per hour
Expected hours: 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Macon, GA 31206 (Required)
Ability to Relocate:
- Macon, GA 31206: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $11